Return and Refund Policy

---

ALL SALES FINAL

• All Sales Final: We strive to provide you with the highest quality products. Due to the nature of our business and to maintain fairness to all our customers, all sales are considered final. We do not accept returns or exchanges for products unless the item received is defective or damaged upon arrival.
• Defective or Damaged Products: In the rare event that you received a defective or damaged product, please contact our customer service team within 7 days or receiving your order. You will require photographic evidence of the damaged or defective item as part of our quality control process.
• Replacement Policy: If your product is found to be defective or damaged, we will be happy to send you a replacement product at no cost to you. Please note that replacements are subject to product availability. If the exact item is not available, we will provide you with a similar product of equal value.
• How to Request a Replacement: To request a replacement for a defective or damaged product, please contact us at cyclegrooveratl@gmail.com. Be sure to include your order number, a description of the issue, and clear photographs of the defective or damaged item.
• Shipping of Replacement Products: Once your replacement request is approved, we will ship the replacement product to the address provided in your original order. Please allow 10-14 business days for the replacement product to arrive.
• Conditions for Replacement: Please note that replacements are only provided for products that are deemed defective or damaged upon arrival. We reserve the right to refuse replacement requests if the product has been misused, mishandled, or shows signs of wear and tear beyond normal use.
• Refunds: As stated earlier, all sales are final, and we do not offer refunds unless a replacement product is unavailable or the issue cannot be resolved. In such cases. a refund for the purchase price of the defective or damaged item may be issued at our discretion.
• In the event of a lost package or a package that was missent, you will need to file a claim with the carrier. No refunds will be issued due to an issue with the carrier.
• Contact Us: If you have any questions or concerns regarding our return policy or need assistance with a replacement request, please don't hesitate to contact us at cyclegrooveratl@gmail.com. We are here to help and ensure your complete satisfaction with your purchase.

Thank you for understanding and cooperation regarding our return policy. We appreciate your business and look forward to serving you again in the future.